Frequently Asked Questions
Find answers to common questions about our luxury beauty collections
Are Thomson Carter products cruelty-free?
Yes, we are committed to ethical beauty. All Thomson Carter products are 100% cruelty-free and never tested on animals.
How can I find the right shade for my skin tone?
We offer a digital shade finder on each product page. Alternatively, you can email a photo of yourself in natural light to our beauty consultants for a personalized recommendation.
Are your fragrance ingredients sustainably sourced?
Absolutely. We pride ourselves on sourcing the highest quality raw materials through sustainable and fair-trade partnerships globally.
Do you offer samples with orders?
Yes, every order includes two complimentary samples of our latest skincare or fragrance releases.
Can I change my order after it has been placed?
To ensure fast delivery, we process orders immediately. Please contact support within 30 minutes of placement for any urgent modifications.
Are your products suitable for sensitive skin?
Our formulas are dermatologically tested; however, we recommend reviewing the full ingredient list or performing a patch test before full application.